Privacy Policy

At CallCher ("we", "us" or "our"), we respect your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use and share your information when using our site and services.

1. Information Collection

We may collect the following types of information:

• Personal Information: name, email address, phone number and other details you provide to us voluntarily when registering or contacting us.
• Technical Information: IP address, browser type, device type, and site usage data collected through cookies and similar technologies.
• Call Content: recordings and transcripts of sales calls you upload to the system for analysis.
• Account Details: email address for authentication and login to the system.

2. Use of Information

We use the information we collect for the following purposes:

• Providing and improving our services.
• Contacting you regarding service, updates and marketing offers (subject to your consent).
• Analyzing sales calls and generating reports and insights for you.
• System security and fraud prevention.
• Sending login links (Magic Link) to your email address for system access.

3. Cookies and Tracking Technologies

We use 'Cookies' and analytical tools (such as Mixpanel and Facebook Pixel) to improve user experience, analyze site usage and tailor marketing content.

You can change your browser settings to refuse cookies, but this may impair some of the site's features.

4. Information Sharing and International Transfers

We do not sell your personal information to third parties. We may share information with:

• Service providers (such as cloud services, payment processing and data analysis) that assist us in operating the site.
• Law enforcement authorities, if required by law.

International Data Transfer: As part of using global cloud services (such as AWS, Google Cloud, OpenAI), your information may be stored and processed on servers located outside of Israel. We work to ensure these providers meet accepted data security standards.

5. Data Retention

We retain your personal information as long as your account is active or as needed to provide you with the service. We may also retain certain information after account closure if required by law or for legitimate legal purposes.

Audio Files and URLs: Recording files you upload and URLs you provide are deleted from our servers immediately after transcription is complete. We do not retain copies of the original audio files.

6. Information Security

We take customary security measures to protect your information from unauthorized access, modification or disclosure. However, no system is completely immune.

7. Your Rights

You have the right to review your personal information held by us, request its correction or deletion. For inquiries on this matter, please contact the email address listed below.

8. Contact Us

If you have questions about this privacy policy, please contact us:

Email: support@callcher.com